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Scheduled archiving won't work

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I need a solution

Hello everyone,

Could anyone please point me to any forum discussion page, article or a technote which says EV will not archive if a user's mailbox is full. I have a user who has problem with archiving whenever his mailbox is full, manual archiving works though. It's just the scheduled archiving that won't work for him anymore. They are using quota based policy and "Archive Items until mailbox available storage reaches" is set to 5%. We are pretty sure it is the issue with his mailbox being full too often which is causing the archiving to stop, but there are no event errors when this happen, and also dtrace doesn't find anything. Has anybody seen this issue before?

 

Any help will be greatly appreciated !!

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