Servicedesk Knowledgebase experience

Hi All,

I'm looking at maybe starting to use Servicedesk Knowledgebase. I would really like to hear from anyone what their thoughts are on it. Pro/cons, tips tricks, will it cause any noticeable draws on the Servicedesk server. Should I spend the time or just leave the documents in SharePoint.

We are running Servicedesk 7.1 sp1 on Win2008 R2 hardware server, SQL off box.

Thanks

Jen